Shipping Policy – Ganzify

Last Updated: August 10, 2026

At Ganzify, we are committed to delivering your order safely and on time. This Shipping Policy explains our delivery process, estimated delivery times, shipping charges, and other important information for orders within Pakistan.

1. Delivery Areas

We currently deliver orders across Pakistan, including major cities and most serviceable areas.

Some remote or hard-to-reach areas may require additional delivery time depending on courier service availability.

2. Processing Time

Once you place an order, our team will process and prepare it for dispatch.

• Orders are usually processed within 1–2 business days.

• Orders placed on weekends or public holidays may be processed on the next business day.

• For Cash on Delivery (COD) orders, we may contact you to confirm your order before dispatch.

3. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is:

• Major Cities: 2–5 business days

• Other Areas: 3–7 business days

• Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to weather, public holidays, courier delays, address issues, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, Ganzify may offer free shipping promotions or special delivery offers. Promotional shipping terms will be mentioned on the website or at checkout.

5. Cash on Delivery (COD)

Ganzify may offer Cash on Delivery (COD) for eligible orders and locations.

For COD orders:

• Please provide an accurate and reachable phone number.

• Our team or courier may contact you to confirm your order.

• Payment must be made to the courier upon delivery.

• Please make sure someone is available to receive and pay for the order.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD purchases.

6. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.

You can use the provided tracking information to monitor your shipment.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• Phone number

• House/Flat number

• Street/Area

• City

• Any relevant landmark

Ganzify is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Delayed Deliveries

Although we aim to deliver within the estimated timeframe, delivery may occasionally be delayed because of:

• Weather conditions

• Public holidays

• Courier service disruptions

• Incorrect address or phone number

• High order volume

• Unforeseen circumstances

If your order is significantly delayed, please contact our customer support team and we will assist you.

9. Damaged Package

If you receive a package that appears seriously damaged, please contact us as soon as possible.

Where possible, take clear photos or videos of the package and product before opening or immediately after discovering the damage. This may help us investigate the issue with the courier.

10. Lost or Undelivered Orders

If your order does not arrive within the expected delivery timeframe, please contact Ganzify so we can check the shipment status with the relevant courier.

We will make reasonable efforts to assist you in locating your order.

11. Contact Us

If you have any questions regarding your order or shipping, please contact us through the contact details provided on our website.

Ganzify
Email: [ genzify.pakistan@gmail.com]
Phone/WhatsApp: [+92 370 0488807]

Thank you for shopping with Ganzify.